Returns Policy
RETURNS POLICY
All watch orders, custom orders, diamond necklace orders, and engagement rings made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular custom purchase for any reason.
Please read our return policy thoroughly before making your purchase. All watch orders, custom orders, and diamond necklace orders, or engagement made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason.
Please read our return policy thoroughly before making your purchase. All watch orders, custom orders, and diamond necklace orders, or engagement made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason.
Each piece of jewelry can take several days to several weeks to create from start to finish, all depending on how you customized your order. However, non custom orders will be accepted for partial store credit or exchange if returned in salable condition within 10 days from the date received. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse".
Absolutely no refunds on custom engraved merchandise, custom made rings, grills or any custom work. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by Diamonds by Ace. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws. Please take a photo and upload to our online portal located on our contact us page within 12 hours of receiving a damaged item.
PERSONALIZED ENGRAVING
Please allow an additional 2-3 days for delivery of jewelry with a custom engravings. Note we will not allow returns or exchanges on custom jewelry that has been custom engraved.
Please remember returns may be accepted within 10 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing your order.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. Once your package is prepared, please mail your your order to the following address with an insured package :
RE: Returns
Diamonds By Ace
10 W Fordham Rd.
Bronx, New York 10468
Please allow 1-2 weeks from the return shipped date for us to receive and process. If allowed, you will receive a credit with the determined amount from Diamonds by Ace. This credit is good for up to 2 years.
IN STORE RETURNS
Your invoice must be present when returning and exchanges at the store. Same Return Policy applies.
PERSONALIZED ENGRAVING
Please allow an additional 2-3 days for delivery of jewelry with a custom engravings. Note we will not allow returns or exchanges on custom jewelry that has been custom engraved.
Please remember returns may be accepted within 10 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing your order.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. Once your package is prepared, please mail your your order to the following address with an insured package :
RE: Returns
Diamonds By Ace
10 W Fordham Rd.
Bronx, New York 10468
Please allow 1-2 weeks from the return shipped date for us to receive and process. If allowed, you will receive a credit with the determined amount from Diamonds by Ace. This credit is good for up to 2 years.
IN STORE RETURNS
Your invoice must be present when returning and exchanges at the store. Same Return Policy applies.