Shipping Policy

SHIPPING POLICY

We will only ship orders to the billing address associated with the purchasing credit/debit card or the address confirmed on your PayPal account. After your order is fulfilled and packaged, it will be shipped via FedEx Express. All domestic and international packages will require signature confirmation.

Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge. Sunday and holiday delivery is not available. Multiple items order under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees. 

To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.
Orders are processed Monday- Friday. Orders that are placed on weekends and Holidays are processed the next business day. All Orders are shipped via FedEx Express. We offer free standard shipping for all orders in the United States. Shipping to Alaska and Hawaii may be subject to higher shipping fees.

INTERNATIONAL SHIPMENTS

We currently ship internationally to most countries worldwide. Please send us an email at info@diamondsbyace.com for questions if shipment to your country is possible. All international orders are shipped via FedEx Expedited for a flat rate of $115. Please allow 1-2 weeks for delivery. International shipment tracking number will be provided upon shipment to your destination.

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by Diamonds by Ace. Customers are responsible for all import taxes, customs, tarrifs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Diamonds by Ace has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA.

In case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.


GENERAL SHIPPING INFO
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1. Please allow 3-5 business days for order processing and verification, and an additional 7-14 business days for domestic delivery.
2. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
3. We cannot and will not change or intercept a package to alter the delivery.
4. ​We will only ship to address provided at checkout.

Please send us an email at info@diamondsbyace.com for any concerns or questions.